Frequently Asked Questions
Everything you need to know about our luxury writing instruments.
What materials are used in Ellington Pens?
Our pens are crafted from premium materials including aircraft-grade aluminum, hand-polished resins, and 18k gold-plated stainless steel nibs to ensure a balanced, luxurious writing experience.
Do your pens come with a warranty?
Yes, every Ellington Pen is backed by a 2-year international warranty against manufacturing defects. Please keep your digital receipt as proof of purchase.
How long does shipping take?
Standard domestic orders are processed within 24 hours and typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are Ellington Pens compatible with standard ink refills?
Yes, our fountain pens use international standard cartridges and include a complimentary converter for bottled ink. Our ballpoint and rollerball pens are compatible with standard Schmidt refills.
Can I get my pen engraved?
Currently, we do not offer in-house engraving services. However, the high-quality plating on our pens is suitable for professional engraving at most specialty jewelers.